Lanviro support
A little help.
A clearer next step.
Questions about creating, an account, or a purchase? Start here, or send our team a note.
support@lanviro.orgYour data
AI processing, privacy, and retention.
AI data privacy ↗A purchase
Refund requests and store billing.
Refund guidance ↗Your account
Delete your account and associated data.
Account deletion ↗Purchases & billing
Know what
you are choosing.
Lanviro does not publish fixed plans or prices on this website. The app and your store checkout show current prices, currency, included benefits, and any applicable credit or renewal terms before you purchase.
If a subscription is offered, check its billing interval, renewal price, and cancellation instructions. Manage or cancel a store-billed subscription through the same Apple or Google account used to purchase it. Deleting the app or your Lanviro account does not cancel that subscription.
For a missing purchase, check the store account and payment status, and use the app’s restore option if available. If it remains unresolved, email us with the order reference and app details. For a failed generation or unexpected credit deduction, include the task reference and approximate time so we can investigate; adjustments depend on the relevant purchase terms and outcome.
When you contact us
Help us find
the right details.
- Your device model, operating system, and Lanviro app version.
- A short explanation of what happened and when, with any error message.
- An order or creation reference where relevant, with unrelated information removed.
- For privacy or account requests, enough information to identify your account securely.
Do not send passwords, full card details, or unnecessary identity documents. If you include a screenshot, remove unrelated personal information. We will let you know if verification is needed.
To report content that may infringe your rights or misuse your likeness, provide a location or reference, a description of the issue, and a way to reach you at support@lanviro.org.
Frequently asked
Start with
the essentials.
What can I create with Lanviro?
Lanviro brings together image-to-video, video templates, text-to-video, and AI image creation. Start from a photo, an idea in words, or a template, depending on the tool you choose.
Where can I download the app?
App Store and Google Play links are coming soon. This website introduces Lanviro; it does not currently offer an app download or browser-based generation.
How much does it cost?
Current prices, available purchase options, included benefits, and any renewal or credit conditions are displayed in the app and the relevant store checkout. Review those details before purchasing. This website does not sell plans or accept payments.
Are my photos sent to another AI provider?
No. Lanviro runs AI processing on self-hosted servers and does not send your prompts or media to third-party AI services. It does not perform facial recognition or use your content to train general-purpose AI models.
How AI data is handledHow long are prompts and creations kept?
Prompts, uploaded input images, and generated media are removed from generation servers within 36 hours of creation. Save results you want to keep. Limited account, payment, support, security, and legal records have separate retention rules.
Read the privacy policyCan I delete my account?
Yes. Open Personal Settings in the app, choose the account deletion option, and follow the confirmation steps. If you cannot access your account, contact support@lanviro.org. Store-managed subscriptions, if any, must be cancelled through the store separately.
Account deletion guide