01 Identify the original purchase
Check the receipt for the app, purchase date, transaction reference, and company or marketplace that billed you. The available refund process depends on that channel, the purchase, your location, and applicable consumer law.
This website does not take payments or publish purchase plans. Where paid features, credits, or subscriptions are available in Lanviro, review their current conditions in the app and at checkout. The sections below apply to the channel used for your actual purchase.
02 Apple App Store purchases
If Apple billed the purchase, use Apple's Report a Problem service with the Apple Account used to pay. Submit a refund request for the relevant item and follow Apple's instructions. Apple assesses eligibility under its policies and applicable law. If you cannot locate the purchase or submit the request, use Apple's support guidance.
03 Google Play purchases
If Google Play billed the purchase, follow Google's refund instructions using the Google Account associated with the transaction. Options depend on what you purchased, when it was purchased, and your location. You can also contact Lanviro support for purchase assistance and review through developer options where available under platform rules and applicable law.
04 What happens after approval
We honor refunds approved by Apple App Store or Google Play. After the confirmed refund record reaches our systems, we adjust the corresponding purchase and related credits, subscription access, or other entitlement to reflect that transaction. Refunded access or credits may be reduced or removed.
An entitlement adjustment is separate from the platform returning money to your payment method. We do not issue a second payment in addition to the marketplace refund. If you have confirmation but your Lanviro access has not updated correctly, contact us with the approval reference.
05 Credits and unused access
Where credits or a paid plan are offered, their conditions are displayed in the app and at checkout. An unused balance alone does not guarantee a cash refund. Using a feature does not remove a remedy required by law or the purchasing platform.
A correction to a credit balance and a monetary refund are different actions. Credit validity is also separate from the 36-hour retention limit for prompts, input images, and generated media on generation servers.
06 Missing purchases or failed generations
If payment completed but access is missing, or a generation failed after a deduction, email support@lanviro.org. Include the purchasing platform, order or task reference if available, account identifier, approximate time, and a concise description.
We investigate relevant purchase and usage records to determine the appropriate correction. We do not promise an automatic refund or credit return for every delay, failure, or output that does not match your preference. Applicable consumer rights and valid marketplace decisions remain unaffected.
07 Duplicate or unfamiliar charges
Review the purchase history of the marketplace account used to pay, including any authorized family purchases. Report a suspected unauthorized charge through the relevant platform and payment provider. We can help identify a Lanviro transaction when you provide its reference.
Never send your password, verification code, full card number, or bank login. Limited account verification or a redacted receipt may be needed to investigate safely.
08 Canceling a subscription
If you bought a recurring subscription, use the original marketplace account to manage or cancel renewal. Review its displayed renewal date and cancellation conditions. Deleting Lanviro or your Lanviro account does not automatically cancel that subscription.
Stopping future renewal does not automatically refund earlier payments. Request a refund separately through the applicable process when appropriate. The platform's displayed access period and any mandatory regional rights determine the effect of cancellation.
09 Other authorized purchase channels
If a purchase is offered through another channel, the seller, billing provider, and applicable terms must be identified before confirmation. Follow the instructions on that receipt or contact support to locate the appropriate route. Apple or Google refund tools cannot reverse a transaction they did not bill.
10 Review and payment timing
Submitting a request, receiving approval, updating an entitlement, and receiving funds are separate stages. Timing depends on the marketplace, payment processor, bank, and any needed verification. We cannot guarantee a refund decision or bank posting date. Follow the original channel's status tools and contact us if a confirmed result is not reflected in Lanviro.
11 Account deletion and purchases
Review unresolved transactions, any credit balance, and separately managed subscriptions before deleting an account. Deletion does not itself issue a refund. Limited purchase, refund, accounting, security, and dispute records may be retained where necessary for those purposes or required by law.
12 Consumer rights, fair handling, and contact
Nothing in this policy removes refund, cancellation, warranty, or other rights that cannot be waived under applicable law. We may investigate suspected duplicate claims, payment manipulation, or fraud while honoring valid marketplace decisions and legally required remedies. This policy does not create a separate deadline that shortens a statutory or marketplace right.
For purchase questions, contact support@lanviro.org. We may update this policy as available purchase channels or requirements change; the date above identifies the current version.