01 Who we are and what this covers
Lanviro is operated by NEXTRIP ( SMC-PRIVATE ) LIMITED, with the public developer name Next Trip Private Limited, at model city faisalabad road, Samundri, Model - 37300, Pakistan. In this policy, “we,” “us,” and “our” refer to that operator.
This policy applies to https://www.lanviro.org, the Lanviro app, image-to-video creation, video templates, text-to-video generation, AI image generation, account and purchase features, and communications with support@lanviro.org. The AI Data Privacy notice provides additional detail about generation data.
The website presents product and support information. Visiting a page does not upload your photo library, create an app account, purchase a plan, or start an AI generation.
02 Information you provide
- Account identifiers, authentication status, profile or preference information, and other details you provide to operate an account.
- Text prompts and creative instructions, images you select for upload, template selections, and generation settings you choose.
- Generated images and videos, previews, creation history, task status, and identifiers that connect a request, its result, and the correct account.
- Support messages, email addresses, attachments, feedback, and issue details you choose to send us.
- Purchase references or receipts you provide when asking us to investigate a billing or access issue.
03 Technical information and sources
Information comes directly from you, from your use of the website and app, and from relevant marketplaces or operational providers when they help deliver a service you use.
- Network and request information, such as IP address, browser type, timestamps, request status, and approximate region derived from technical records.
- Device model, operating system, app version, language, diagnostics, error reports, and session or task identifiers needed for reliability, security, and troubleshooting.
- Purchase, subscription, refund, and entitlement status received from the marketplace or payment channel used for a transaction.
04 Photos and device permissions
You choose the images used for a generation. Photo or file access is used to select input or save a result where a feature requires it. Permission to access photos is distinct from selecting an image for upload; it does not mean that every image on your device is submitted for AI processing.
You can review or revoke permissions through your device settings. Refusing a necessary permission may prevent the related feature from working. Revoking a permission does not itself delete a file already submitted or an exported file saved elsewhere.
05 Website storage and links
This website does not include advertising trackers or optional analytics scripts. Hosting and security systems may still process request logs and use technical mechanisms needed to deliver pages, prevent abuse, and diagnose failures. Your browser may cache pages and images.
Links to app marketplaces, platform help pages, and other external services take you to services governed by their own policies. App account, purchase, and generation processing is separate from simply browsing this website.
06 How we use information
- Provide the AI image and video feature you request and return the result to the correct account.
- Maintain account access, preferences, temporary creation history, and the available controls for your data.
- Validate purchases, administer applicable credits or paid access, restore eligible entitlements, and process confirmed marketplace changes.
- Answer questions, investigate errors, review reported content, and respond to privacy or deletion requests.
- Protect accounts and systems, detect fraud or misuse, enforce our terms, and comply with applicable legal or marketplace obligations.
- Assess reliability and service performance using diagnostics and appropriately aggregated or de-identified operational information.
07 Self-hosted AI and training limits
Lanviro runs its AI models on generation servers operated by us. Generation uses a network connection to those servers; self-hosting does not mean that generation happens entirely on your phone. Prompts, input images, outputs, and related generation context are not sent to third-party AI services.
We do not use personal information, prompts, uploaded images, generated media, support attachments, or other user content to train general-purpose AI models or foundation models. Processing a requested generation does not authorize that training use.
We do not perform facial recognition, extract facial-geometry data, create biometric identifiers, or use an uploaded face to identify a person. Selected photos are visual input for the creative feature you request.
08 Legal bases and your choices
Where applicable law requires a legal basis, processing may be necessary to provide the service or purchase you request, comply with a legal obligation, pursue proportionate legitimate interests in security, support, and reliability, or act on consent where required. We consider the purpose of the processing and the rights of affected users.
You choose whether to submit content or a support request. Where processing relies on consent, you may withdraw that consent using the available app or device controls or by contacting us. Withdrawal does not invalidate earlier lawful processing and may affect the feature that depends on it. A general acknowledgment of this policy does not replace a separate permission required for a particular feature.
09 Purchases and marketplace records
If you purchase through Apple App Store, Google Play, or another authorized channel, that provider handles its payment process. We may receive transaction identifiers, product details, purchase or subscription status, refund information, and records needed to validate your entitlement. We do not receive your full payment-card number from Apple or Google.
If credits or subscriptions are offered, we use relevant grants, usage, balances, and marketplace updates to administer the selected purchase. Current prices, billing periods, credit conditions, and any renewal terms appear in the app and at checkout. This website does not publish a price list or take payments.
10 Operational sharing and disclosure
Self-hosted AI processing is separate from the non-AI services required to operate an app and website. Information may be disclosed for the following purposes, limited to what is needed for that purpose:
- Hosting, network delivery, storage, security, diagnostics, and support operations, with relevant access restrictions and obligations.
- App marketplace or payment operations for purchases, refunds, taxes, and entitlement validation.
- Professional advisers or authorities where needed for legal obligations, claims, audits, rights, or safety.
- A lawful business transfer such as a merger or acquisition, with applicable safeguards and notice where required.
- A sharing or export action you choose, or another disclosure you specifically authorize.
11 Generation-content retention
Prompts, uploaded input images, and generated images and videos are automatically deleted from Lanviro-operated generation servers no later than 36 hours after creation. This is a temporary generation-content window, not permanent storage.
Generation content is held temporarily to deliver results, provide short-term creation history and re-use, and investigate a related failure or support issue. Download any output you want to keep before its availability window ends. A purchase or credit balance does not extend media storage.
Deletion of an account removes associated personal content from active systems, subject to the limited record-retention purposes described below. If you need help with a particular creation, contact support with its identifier and approximate time.
12 Other records and backups
Account and support records are retained only as reasonably needed to operate the account, resolve a request, and fulfill the purposes described in this policy. Retention depends on the type of record, its purpose, and applicable obligations.
Limited billing, purchase, refund, tax, accounting, marketplace reconciliation, security, fraud-prevention, dispute, backup, and legal records may have separate retention periods where necessary for those purposes. Access to retained records is restricted, and they are not used to train general-purpose AI or foundation models.
The 36-hour promise concerns content on generation servers. Removal from active systems and expiry of a restricted backup or legally required record can occur at different times. Residual records are not used to restore ordinary activity for a deleted account. Files you export to a device or another service remain under your control or that service's policies.
13 Delete your account
Open Lanviro, go to Personal Settings, choose the account deletion option, review the notice, and complete the confirmation steps. This removes account personal information and associated user content from active systems, subject to limited lawful retention. Signing out or uninstalling the app alone does not submit an account deletion request.
You can also request deletion by emailing support@lanviro.org, including if you cannot access the app. We may need limited verification to locate your account and protect it from unauthorized deletion. Deletion does not automatically cancel a marketplace subscription or issue a refund.
14 Security and access
We use reasonable technical, organizational, and administrative safeguards intended to protect information, and limit access according to operational need. No internet-connected service or storage system can guarantee absolute security.
Protect your device and account access. Do not send passwords, verification codes, full card details, or unnecessary sensitive information to support. Report suspected unauthorized access or disclosure to our support address.
15 International processing
Our operator is based in Pakistan. Information may be processed in locations where we or our operational providers maintain systems. Data-protection laws may differ from those in your location.
Where applicable law requires safeguards for an international transfer, we use the relevant lawful contractual, technical, organizational, or other available measures. Contact us for information about the handling or safeguards relevant to your request.
16 Children and age requirements
Use Lanviro only if you meet the age and consent requirements applicable to you and the relevant marketplace. We do not intend to collect children's personal information where required parental or guardian consent has not been obtained.
If you believe a child has provided personal information without the required consent, contact support@lanviro.org with enough information to locate the record. We will review the report and take appropriate action, including deletion where required.
17 Your privacy rights
Depending on your location and applicable law, you may have rights to:
- Know about or access the personal information we hold about you and obtain a copy of eligible information.
- Correct inaccurate information or request deletion of personal information.
- Restrict or object to certain processing, or request portability where available.
- Withdraw consent for processing that depends on it.
- Exercise applicable regional rights concerning sale, sharing, targeted advertising, or sensitive information, where relevant to the processing involved.
- Appeal a privacy decision or complain to a competent data-protection authority where those rights apply.
18 Requests, verification, and appeals
Send privacy requests to support@lanviro.org. Identify Lanviro, the account email or user identifier if applicable, and the request you want us to address. Provide only the information needed to locate and verify the relevant record.
We may request proportionate identity verification or proof of authority for an authorized agent. We respond within the period required by applicable law and explain any permitted limitation or need for further information. If you wish to appeal a decision, reply to our response and state why you believe it should be reconsidered. We do not deny legally protected rights because you make a privacy request.
19 Support and service communications
Messages about your account, purchases, service operation, or support requests may be necessary to provide the service. You can ask us to delete support information, subject to necessary record-retention exceptions. A support attachment is part of that conversation; sending it by email does not start an AI generation.
If an optional communication includes an unsubscribe control, you may use it or contact support to express your preference. Essential account, purchase, and security notices may still be needed while you use the relevant service.
20 Policy changes and contact
We may update this policy when features, processing practices, or applicable requirements change. The date above identifies the current version. We provide additional notice or obtain consent where a change requires it.
Questions about this policy can be sent to support@lanviro.org or addressed to NEXTRIP ( SMC-PRIVATE ) LIMITED at model city faisalabad road, Samundri, Model - 37300, Pakistan. Read this policy together with our AI Data Privacy notice and Terms of Service.