01 Delete your account in Lanviro
Lanviro is operated by NEXTRIP ( SMC-PRIVATE ) LIMITED, with the public developer name Next Trip Private Limited. Its in-app account deletion control is available in Personal Settings.
- Open Lanviro and go to Personal Settings.
- Choose the account deletion option.
- Review the notice about your account, creations, and any associated paid access or balance.
- Confirm the request and complete any verification steps displayed in the app.
02 Request deletion without the app
Email support@lanviro.org with the subject “Lanviro account deletion.” Include the account email or user identifier you use, if available, and say whether you want to delete the entire account or specified personal information. You do not need to reinstall the app to make a request.
We may ask for limited verification to locate your records and prevent unauthorized deletion. Do not send passwords, authentication codes, or full payment-card information. If you cannot use the email associated with your account, explain the access issue so we can identify a suitable verification route.
03 What account deletion removes
A confirmed request deletes the account's personal information and associated user content from active systems, subject to limited lawful retention described below. Information generally removed includes:
- Account profile information and non-essential preferences or settings.
- Prompts, uploaded input images, generated images and videos, and associated creative history still held in active systems.
- Account access and authentication records no longer needed for a lawful security or retention purpose.
04 Limited records we may retain
Deletion does not require every record to be removed where retaining it is necessary and lawful. Relevant exceptions may include:
- Purchase, refund, tax, accounting, and marketplace reconciliation records.
- Limited security, fraud-prevention, misuse, or unresolved dispute records.
- Information subject to a valid legal preservation duty or needed for legal claims.
- Restricted residual backups until the relevant backup cycle removes them.
05 How retention exceptions are limited
We retain only the information and period needed for the applicable purpose, restrict access, and explain an applicable exception where required by law. Retained records are not used to train general-purpose AI or foundation models, or to restore ordinary activity for the deleted account.
Active-system deletion and the expiry of a restricted backup or legally required record may occur at different times. App marketplaces and other independent providers control records in their own systems under their own policies.
06 Temporary generation content
Prompts, uploaded input images, and generated images and videos are automatically deleted from Lanviro-operated generation servers no later than 36 hours after creation. This is a temporary generation-content window, not permanent storage.
Export outputs you want to keep before their availability window ends or before confirming account deletion. For a request involving a particular creation, contact support with its identifier and approximate time so we can determine what records remain available.
07 Subscriptions, credits, and refunds
Deleting an account closes access to that account and may affect access to any associated balance or paid feature. Review the in-app notice and contact support about an unresolved transaction before confirming deletion. Applicable consumer rights remain unaffected.
Deleting an account or uninstalling the app does not automatically cancel a subscription billed by Apple or Google, and does not itself issue a refund. If you have a recurring subscription, manage its renewal through the original purchasing platform. Refund requests use the separate process described in our Refund Policy.
08 Exported files and device backups
Files you saved to your photo library, downloaded to a device, shared with another person, or published to another service must be deleted from those locations separately. We cannot erase copies controlled only by you or by an independent recipient.
Manage device or cloud backups through your operating system or backup provider. Removing the app may remove some local files, but signing out, offloading, or uninstalling is not the same as requesting deletion of your Lanviro account.
09 Support information and partial requests
You can ask us to delete personal information from a support conversation even if you never created an app account. Identify the email address used and enough context to locate the conversation, and specify the information involved.
You may also request deletion of particular personal information without asking to close the full account. We will explain any effect on the related service and any applicable retention exception. Other privacy rights are described in the Privacy Policy.
10 Verification, timing, and confirmation
We process verified requests within the period required by applicable law and communicate through the available contact channel. We may need additional information to verify authority or identify records. We explain the next step or any permitted limitation where required.
This page does not promise a fixed completion period for every account, backup, or legally retained record. The separate 36-hour generation-server limit continues to apply to the generation content it covers.
11 Questions or problems with deletion
Contact support@lanviro.org if you cannot find the Personal Settings control, cannot access your account, need help with a specific data request, or want to appeal a privacy decision where that right applies. We may update these instructions when the app or applicable requirements change; the date above identifies the current version.